Social Media Policy

The City of Allen uses social media channels as a service to the public. We make every effort to ensure the information we share is timely and up-to-date. However, the City's website,, remains the most current and official source for all news, information, and service alerts.

Requests for emergency services should be directed to 9-1-1 and not through social media.

Comment Moderation

To help keep discussions on-topic and neighborly, the City of Allen reserves the right to remove comments that:
  • Are not related to the original post;
  • Are of a repetitive or “spamming” nature (the same comment or content posted multiple times, either on the same post or on multiple posts);
  • Promote, endorse or solicit commercial services, products or entities;
  • Promote or endorse a political campaign or candidate; 
  • Contain violent, obscene, indecent, profane, or pornographic content and/or language*;
  • Contain threats or defamatory statements;
  • Contain personal attacks or insulting statements directed toward an individual;
  • Contain discrimination on the basis of race, color, age, religion, sex, marital status, sexual orientation, gender identity and expression, genetic characteristics, national origin, disability, military or veteran status, political opinions, or affiliations;
  • Promote or encourage illegal activity;
  • Contain information that may compromise the safety, security or health of the public or public systems;
  • Contain information that directly interferes or compromises ongoing investigations, public safety tactics, or the safety of public safety officers;
  • Contain personally identifiable information or sensitive personal information that, if released, violates state or federal law;
  • Violate the legal ownership interest of another party; or
  • Clearly violate the site’s term of service.
All comments are public and subject to public disclosure. Your participation is at your own risk, and users are personally responsible for their comments, photos, username, and any other information provided. The views and comments expressed on social media sites only reflect those of the comment’s author, and do not necessarily reflect the official view of the City of Allen, its elected or appointed officials and employees, or its departments.

We understand that social media is a 24/7 medium; however, our moderation capabilities are not. We may not see every comment right away, and trust in our community to ignore personal attacks and negative speech or respond politely.


Links from social media sites/pages operated by the City of Allen to any other websites do not constitute or imply endorsement by the City of Allen of those sites, their content, or products and services associated with those sites.

Privacy notification 

Posts and comments on social media sites/pages operated by the City of Allen are public and may be viewed by all visitors. Therefore, users should be careful about posting any private or personally identifiable information and limit such information to the minimum necessary to communicate their message. If you need to include private or personally identifiable information in your communications, contact the City of Allen directly. 

Public information 

Content and comments on City of Allen social media sites/pages constitute public information subject to the Texas Public Information Act. Public information requests will be handled in accordance with the Texas Public Information Act.

Records retention 

Content of the City of Allen's social media sites/pages constitute public records subject to Texas records retention requirements and shall be retained and archived as such. 

Third-party website policy 

The social media sites/pages employed by the City of Allen are hosted by third parties, and in addition to the policies of the City, the use of those sites is governed by the social media providers' their respective privacy policies and terms of service.

*Automoderation/profanity filters are used on some social media platforms. If you believe your comment was moderated in error, contact for assistance.